Terms and Conditions

Last Updated June 30, 2023

Welcome dear members, users, mentees, mentors, and clients and thank you for being here, if you are reading this section of our content it means you are already users of StartingGrowth or interested in us, so thank you for being here. Our goal is to provide tutoring services and help startups and established companies realize their full potential with our services and great mentors.

Where you see on our website a reference to "we" or "us" and "our," we refer to StartingGrowth BV, which operates and offers this website, including its services to members, users, mentees, mentors, and clients, subject to your acceptance, without limitations of these Terms of Service (ToS) as outlined herein.

We will try not to be too verbose, but it is necessary to ensure you have read our ToS and agree to them once you access or use our website. If you do not agree, please do not use our website and our services. Our services are intended solely for individuals 18 years of age or older. Accessing or using our website or our services by anyone under 18 years of age is expressly prohibited.

By accessing the content of our website, you are deemed to have accepted the ToS as outlined here and that you are over 18 years old to enter into legally binding contracts.

Services Offered

Our website is a platform where mentees can connect directly with expert marketers specializing in business growth for advice and mentorship. Users can browse our website, but if they wish to use our services, they must register with us.

We do not endorse any of our members, users, mentees, mentors, and clients, although we require all third parties we work with to provide accurate information and use our services. We are not a party to any agreement entered into between mentors and mentees and have no control over their behavior nor responsibility for the information or advice exchanged between mentors and members. You understand that we shall not be liable for any losses or damages arising from your reliance on the information provided by our website or our services.

We reserve the right to refuse or limit services to anyone or any jurisdiction for any reason and at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services, use or access to our services without our express written permission.

We reserve the right to modify or discontinue any part or content of our services at any time without notice.

You are not allowed to transmit viruses or other malware through our website.

You may not use our services for any illegal or unauthorized purpose nor violate international or jurisdictional laws.

Violation of any of the ToS will result in an immediate termination of your services.

Any new features or tools that may be added to our website are also subject to these ToS.

You can refer to the most updated ToS on this page. We reserve the right to update, modify, or replace any part of the ToS. It is your responsibility to check our website for any changes. Your continued use of our website is considered acceptance of the current or modified ToS.

Our Information Accuracy

We are very meticulous in ensuring that we provide an accurate representation of the skills of our mentors and advice or information on our website.

We hope and anticipate that the services you purchase will meet your expectations.

In the unlikely event that you believe a service has not been delivered in accordance with your expectations or if you notice omissions or inaccuracies on our website regarding descriptions of our services, availability, or promotions, please contact us at StartingGrowth so we can address the issue at help@startinggrowth.com

We do not commit to updating or modifying any details included on our website, unless required by law, and we are not responsible for inaccurate, incomplete, or outdated material. Our website may include or refer to historical information, such information is for reference only and while we strive to ensure that most of our content is up-to-date, complete, and accurate, we are not obligated to update the information on our website.

The material on our website is provided for informational and general purposes. We advise considering and consulting various sources of information before making any decision. Any reliance on the material on our website is at your own risk.

User Behavior

We welcome and encourage you to provide feedback, comments, and suggestions to improve our website and services at help@startinggrowth.com.

If you post comments on our website, you agree that these do not infringe the rights of third parties, including copyright, trademark, privacy, or property rights. Your comments will not contain illegal, abusive, or inappropriate material. You may not mislead us or induce third parties to believe the origin of any comments. You are solely responsible for all comments you make and their accuracy. We assume no responsibility and accept no liability for any comments posted by you or third parties.

You are not allowed to use our website for illegal purposes or to solicit others to engage in illegal activities arising from international or jurisdictional regulations. Harassment, intimidation, or insults on our website are not allowed. You may not transmit or upload viruses or other malware that may affect the operation of our services or send spam, engage in phishing, collect information, or scrape.

We reserve the right to suspend or limit our services or any related website for violation of any provision of the ToS.

We strive, but are not obligated, to monitor, modify, or remove inappropriate content.

Our Use of Personal Information and its Transfer

You understand that the details provided by you may be transferred via international networks and may be subject to format adjustments to enable such transfers.

Payment information will only be transferred in encrypted formats.

Your submission of personal information through our website is subject to our Privacy Policy.

Our Links with Third Parties

When we collaborate with or actively promote a third party, we will clearly indicate it on our website.

Certain content and services available through our website may include material from third parties. We are not responsible for monitoring or evaluating the content of such third-party websites and assume no responsibility for any third-party material, websites, or links not affiliated with third parties.

We may provide you with access to third-party tools, but the use of such tools is entirely at your own risk and we shall have no liability arising from your use of them.

We are not responsible for any damages or losses arising from the use of services, resources, content, or any other transactions. Any claims related to third-party services should be addressed to the relevant third party. If you believe that the third party has not responded to you in a timely or fair manner, please contact us at help@startinggrowth.com.

Our Pricing Policy

This pricing policy regarding our website applies to the purchase of calls with mentors. Please note that call prices are determined solely by the mentors themselves and not by the platform. Our platform acts as an intermediary in facilitating transactions between users and mentors, receiving a commission percentage as compensation for the services rendered.

It is emphasized that our responsibility towards the prices set by the mentors is excluded. Mentors are free to set their own prices based on their experience, expertise, and the value of the services offered. Therefore, the platform cannot be held responsible for any dissatisfaction regarding the quality or price of calls with mentors.

Users are advised to carefully evaluate the prices of mentors before proceeding with the purchase of a call. It is recommended to consult reviews and ratings provided by other users in order to obtain an objective assessment of the quality of service offered by a particular mentor.

The platform is committed to providing a safe and reliable environment to facilitate communication between users and mentors. However, the quality or accuracy of the information provided by mentors cannot be guaranteed. Therefore, users are required to make informed decisions and take full responsibility for the choices made while using the platform.

In case of disputes or complaints regarding the prices or quality of services offered by mentors, users are kindly requested to contact the platform to report the incident. Every effort will be made to provide assistance and resolve issues; however, immediate resolution or financial compensation cannot be guaranteed.

Please carefully review the full terms and conditions to gain a comprehensive understanding of the responsibilities and limitations for both users and mentors.

The price of our services may change at any time, without notice and at our discretion. We shall not be liable to you or any third party for any changes, price variations, suspensions, or interruptions to our services.

Fees for Mentors

We will collect a percentage of the mentor's fee directly from the payment received from the mentee and will transmit the remaining funds to the mentor through Stripe. Our current commission for mentors is 5%. Service fees are non-refundable.

In the event of any changes to our fees or payment methods, we will notify you in writing before making any changes.

Fees for Mentees

You agree to pay the fees charged for completed sessions.

Once a session is booked, we or our authorized payment processor will collect the due fees via your credit card. To process your payment, you will be required to provide billing information, including billing name, billing address, and credit card details. We will ensure that if transactions are processed by a third-party processor, they will be done so through a secure payment method. Please note that if transactions are processed by a third-party processor, the terms and conditions and privacy policy of the processor regarding their services will apply. Before using the services, please review the terms and conditions and privacy policy of third parties. You should also check whether your credit card provider applies charges for paying for these services. We disclaim any responsibility for credit card processing transactions charged by your provider.

You agree to provide current, complete, and accurate billing information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you if necessary.

Upon booking a session, you authorize us to charge your credit card to collect the fees indicated in relation to the mentor selected on our website.

If you do not attend a paid call and the mentor was present, this session will be considered as completed. As mentors schedule their time for these calls, cancellations within 6 hours of the scheduled start time are also considered as completed calls.

Fair Use Policy

At our discretion, we may implement a fair use policy to ensure that all our mentees have access to our mentors and to prevent a single user from monopolizing their time. After a mentee has requested more than 100 sessions within a 6-month period, a limit of 20 sessions per month will automatically be enforced. However, if a mentee has a valid reason for requesting more sessions, they may appeal against the limit. We reserve the right to assess and evaluate each appeal on a case-by-case basis, and our decision will be final.

Circumvention Prohibition

All mentorship sessions must be scheduled within the StartingGrowth platform. It constitutes a violation of the terms of service for mentors or mentees to suggest making or receiving payment outside of the StartingGrowth platform for services rendered and connections established through the StartingGrowth platform.

Refunds

Refund opportunities are forfeited when a call with a mentor is requested and accepted within the platform or when the direct messaging feature has been used to solicit advice from mentors or connect outside the platform.

To request a refund, please send an email to help@startinggrowth.com.

Severability

In the event that any provision of these ToS is deemed unlawful or unenforceable, the provision shall be deemed enforceable to the fullest extent permitted by law. Any provisions determined to be void shall be removed from the ToS without affecting the validity of the remaining provisions of the ToS.

Termination

Termination of the ToS occurs when you cease to use our services or when you communicate to us that you no longer intend to use our services.

We also reserve the right to amend or update these ToS. We may discontinue the provision of our services without notice if we suspect that you are in violation of these ToS or if we are requested to do so by law.

Governing Law

These ToS shall be governed and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any dispute arising out of or related to the ToS shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

Contact Information

If you have any questions about these ToS, please contact us at help@startinggrowth.com.

Acknowledgment

You acknowledge that you have read these ToS, understand them, and agree to be bound by their terms and conditions. By using the website or its services, you agree to be bound by these ToS. If you do not agree to abide by these ToS, you are not authorized to use or access the website and its services.